冲突的解决方式有非正式的, non-legally binding methods to more structured legal procedures. 这些都适用于职场冲突, and all of them can help organizations avoid lawsuits and other legal battles. Some of the most common forms of conflict resolution are negotiation, 中介, 仲裁 和中介-仲裁, and all of them focus on solving the conflict with the best interests of all parties involved in mind and avoiding court.
If the conflict isn't too severe, simple negotiation might suffice. With this process, the conflicting parties agree to discuss their concerns with each other openly. 他们可能会确切地分享什么行动, practices or policies they are upset about and make suggestions about how the conflict can be resolved. As part of the conflict resolution, the involved parties typically agree to work together to find a 妥协 他们都觉得很舒服. 这通常是一个非正式的过程, perhaps consisting of a meeting between the conflicted parties and a member of the senior management.
如果冲突升级, 调解可能会更有效, especially if the parties can no longer communicate or work together. Business 中介 involves hiring a neutral third party to facilitate a discussion between the people involved and help them reach a solution. 的 中介 does not have any legal power over the final decision but instead acts as a middleman, encouraging all parties to open up about their concerns and urging them to agree to a solution as soon as possible. 的 中介 can be someone within the organization, such as a 经理, or the company can hire someone from outside the company to oversee conflict resolution.
Business 仲裁 is similar to 中介 in that it involves bringing in a third party to facilitate discussion and a solution. It differs in that the 中介 has the legal power to determine the solution. 的 仲裁员 talks to everyone involved about the situation and then makes a decision. 的 parties involved have no say over the decision and are bound by whatever the 仲裁员 decides. Arbitration might be necessary if the conflict has escalated so much that there is a great deal of hostility between the people in conflict.
Mediation-仲裁 combines these two approaches and offers greater flexibility in conflict resolution. 的 involved parties first try to resolve the conflict with 中介, 但如果这不起作用, 调解人做出最后的决定. 的 organization and the people involved typically agree to a set amount of time to settle the dispute without turning it over to someone else to make the decision.